Coastal Fortified Home LLC (“Coastal Fortified Home,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (the “Site”), contact us, schedule services, or otherwise interact with us online.

By using the Site, you agree to the practices described in this Privacy Policy.

1) Information We Collect

A. Information you provide directly

We may collect information you voluntarily submit, such as:

  • Name
  • Email address
  • Phone number
  • Customer type (e.g., homeowner, contractor)
  • Service needed / inquiry details
  • Property details you choose to share (city/zip, general location, project notes)
  • Messages and communications you send us
  • Files/photos/documents you submit (if applicable)

B. Information collected automatically

When you visit the Site, we may automatically collect limited information such as:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on pages
  • Referring/exit pages
  • Approximate location (city/region level)
  • Website usage data via cookies and analytics tools (see Cookies section)

C. Information from third parties

We may receive information from third-party services you use to interact with us, such as:

  • Scheduling tools (if you book a consult)
  • Payment portals (if you pay an invoice via a third-party link)
  • Website analytics providers

We do not control the privacy practices of third-party services. Please review their policies.

2) How We Use Your Information

We use your information to:

  • Respond to inquiries and communicate with you
  • Provide services, evaluations, documentation support, and related customer service
  • Schedule appointments and manage client relationships
  • Improve the Site and user experience
  • Maintain business records and internal administration
  • Send important service-related updates (not marketing spam)
  • Protect against fraud, misuse, and security incidents
  • Comply with legal obligations

3) How We Share Your Information

We do not sell your personal information. We may share information in limited situations:

A. Service providers

We may share information with trusted vendors who help us operate, such as:

  • Website hosting providers
  • Email/communication providers
  • Scheduling software providers
  • Analytics providers
  • Payment portal providers (for payment processing)

These providers are permitted to use your information only to perform services for us.

B. Contractors and professionals (when needed for your project)

With your consent or as necessary to support your request, we may share relevant project info with:

  • Contractors you are working with
  • Engineers (if required)
  • Other professionals involved in your evaluation/documentation workflow

C. Legal requirements

We may disclose information if required to do so by law, subpoena, court order, or to protect the rights, safety, and security of our business, users, or others.

D. Business transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4) Cookies and Analytics

A. Cookies

Cookies are small files stored on your device that help websites function and improve performance. We may use:

  • Essential cookies (needed for basic site functionality)
  • Performance/analytics cookies (to understand how the Site is used)
  • Preference cookies (to remember settings where applicable)

You can control cookies through your browser settings. Disabling cookies may affect some Site features.

B. Analytics

We may use analytics tools (e.g., Google Analytics or similar) to measure traffic and improve the Site. These tools may collect usage data via cookies and similar technologies. You can opt out of some analytics tracking through browser add-ons or cookie settings.

5) Communications & Marketing

We may contact you to respond to your inquiry, confirm scheduling, or provide service-related updates. If we send any marketing communications, you can opt out at any time using the unsubscribe link (if provided) or by emailing us.

We do not send excessive marketing emails and we do not share your email for third-party marketing.

6) Data Retention

We retain personal information only as long as necessary to:

  • respond to inquiries,
  • provide services,
  • maintain business and tax records,
  • comply with legal obligations,
  • resolve disputes, and
  • enforce agreements.

If you request deletion, we will honor it where possible, subject to legal and operational requirements.

7) Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • Accessing the personal information we hold about you
  • Correcting inaccurate information
  • Requesting deletion of your information
  • Objecting to certain processing
  • Requesting a copy (data portability)

To request any of the above, contact us at info@coastalfortifiedhome.com. We may need to verify your identity before fulfilling a request.

8) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. You use the Site at your own risk.

If you believe your data has been compromised, contact us immediately.

9) Third-Party Links

Our Site may link to third-party websites (including program resources, marketing materials, and payment portals). We are not responsible for the privacy practices or content of those sites. Your use of third-party sites is subject to their privacy policies.

10) Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest version. Your continued use of the Site after changes means you accept the updated policy.

12) Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact:

Coastal Fortified Home LLC
Email: info@coastalfortifiedhome.com
Service Area: Coastal North Carolina (Residential Only)